Refund & Cancellation Policy

1. General Policy

At Quiwox, we are committed to providing high-quality IT services and ensuring customer satisfaction. This policy is designed to be fair to both our clients and our business operations.

2. Service Cancellation

2.1 Client-Initiated Cancellation

Clients may cancel services at any time by providing written notice to Quiwox. The cancellation will be effective as of the date specified in the notice or immediately upon receipt if no date is specified.

2.2 Cancellation Notice Period

For ongoing services, we require a minimum notice period:

• Monthly Services: 15 days written notice
• Project-Based Services: As specified in the project agreement
• Consultation Services: 48 hours notice for scheduled sessions

2.3 Cancellation Process

To cancel services, clients must:

• Submit a written cancellation request to contact@quiwox.shop
• Include the project/service reference number
• Specify the effective cancellation date
• Provide a reason for cancellation (optional but appreciated)

3. Refund Policy

3.1 Refund Eligibility

Refunds may be considered under the following circumstances:

• Services not delivered as per agreed specifications
• Significant delays caused by Quiwox without client consent
• Technical issues that cannot be resolved within reasonable time
• Breach of contract by Quiwox
• Cancellation within the initial 7-day period for new projects

3.2 Non-Refundable Items

The following are generally non-refundable:

• Work already completed and delivered
• Third-party licenses and subscriptions purchased on behalf of the client
• Domain registration and hosting fees
• Consultation fees for completed sessions
• Custom development work that has been started

4. Refund Calculation

4.1 Project-Based Services

For project-based services, refunds will be calculated as follows:

• 0-25% completion: 75% refund of remaining balance
• 26-50% completion: 50% refund of remaining balance
• 51-75% completion: 25% refund of remaining balance
• 76-100% completion: No refund (work completed)

4.2 Monthly/Recurring Services

For recurring services:

• Refunds will be prorated based on unused service period
• Any setup fees are non-refundable after 7 days
• Refunds processed within 5-10 business days

5. Refund Process

5.1 Refund Request

To request a refund, clients must:

• Submit a written refund request to contact@quiwox.shop
• Include detailed reasons for the refund request
• Provide supporting documentation if applicable
• Include original payment details

5.2 Refund Review Process

Our refund review process includes:

• Initial review within 2 business days
• Project assessment and completion evaluation
• Client communication and resolution attempt
• Final decision within 7 business days

5.3 Refund Processing

Approved refunds will be processed:

• Within 5-10 business days of approval
• To the original payment method when possible
• With applicable processing fees deducted
• With written confirmation sent to the client

6. Special Circumstances

6.1 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.), we will work with clients to find appropriate solutions, which may include:

• Project timeline extensions
• Alternative service delivery methods
• Partial refunds based on circumstances
• Service credits for future use

6.2 Technical Issues

For technical issues that prevent service delivery:

• We will attempt to resolve issues within 48 hours
• If resolution is not possible, refunds will be considered
• Alternative solutions will be offered when possible

7. Dispute Resolution

7.1 Internal Resolution

We encourage clients to first contact us directly to resolve any issues:

• Email: contact@quiwox.shop
• Phone: +91 9959040330
• Response time: Within 24 hours

7.2 Escalation Process

If internal resolution is not satisfactory:

• Formal complaint can be submitted in writing
• Management review within 5 business days
• Mediation services may be offered
• Legal arbitration as per Terms and Conditions

8. Payment Method Refunds

8.1 Credit/Debit Cards

Refunds to credit/debit cards:

• Processed within 5-10 business days
• May take additional time to appear on your statement
• Processing fees may apply

8.2 Bank Transfers

Refunds via bank transfer:

• Processed within 7-14 business days
• Require original bank account details
• Bank processing fees may apply

8.3 Digital Wallets

Refunds to digital wallets:

• Processed within 3-5 business days
• Subject to wallet provider policies
• May have transaction limits

9. Service Credits

In some cases, instead of monetary refunds, we may offer:

• Service credits for future projects
• Additional services at no extra cost
• Extended support periods
• Upgrades to existing services

10. Client Responsibilities

To ensure smooth refund processing, clients must:

• Provide accurate payment information
• Respond promptly to refund-related communications
• Return any provided materials or access credentials
• Maintain confidentiality of project details

11. Our Commitments

Quiwox commits to:

• Fair and transparent refund processing
• Timely communication throughout the process
• Professional handling of all requests
• Continuous improvement of our services
• Protection of client data and confidentiality

12. Policy Updates

This Refund and Cancellation Policy may be updated from time to time. Changes will be:

• Posted on our website with the updated date
• Communicated to active clients via email
• Effective immediately upon posting
• Applicable to new projects and services

13. Contact Information

For questions, concerns, or requests related to refunds and cancellations, please contact us:

14. Legal Compliance

This policy complies with applicable Indian consumer protection laws and regulations, including:

• Consumer Protection Act, 2019
• Information Technology Act, 2000
• RBI guidelines on digital payments
• Other applicable local and national regulations